Return & Replacement Policy

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Upon product delivery, please do the following:

• Please inspect the shipment immediately. Photos are not required, but are recommended for your personal records and safety in the rare event that a freight claim needs to be filed.
• Make a notation of any damage and/or missing item(s) on the delivery receipt with a representative from the carrier present before accepting the order, but do not refuse the order. If the order is refused, the buyer will be responsible for applicable freight charges to and from the destination.
• Please note finished plywood panels or skins may be packaged on the bottom of the pallet under cardboard for the best protection. Do NOT mistake this for packing materials.
• If you ordered any trim, please be aware that it might be coming as a “loose”, separately packaged carton.
• Please sign for pallet count and loose piece count.
• The freight carrier has acknowledged the receipt of the shipment from our facilities as being in good condition. By your acceptance of the shipment from the carrier on the delivery receipt, you acknowledge that the product has been delivered in good condition. We cannot be held      responsible for loss or damage if you give the carrier a clean and clear receipt.

Return Policy

• FREE replacement for damaged or defective product. It must NOT be assembled or   installed. Assembly or installation equates to buyer’s acceptance of the item.
• A Claim Ticket will need to be filed before replacements will be shipped. To file a damage claim, please email mangocabinetry@gmail.com with subject Claim Ticket & Invoice #. PLEASE NOTE: You must include images of the damage along with your Claim Ticket for quality control purposes and to ensure the correct replacement parts are shipped. For claims in regards to missing items where photos of damages are not applicable, please include a photo of your      packing slip. Upon receipt of the ticket, our Replacements department will send a confirmation email within 48 hours and proceed to ship replacements/parts as soon as possible. Please allow up to 10 business days for your replacement to be processed.
• Returns must be received within 30 days of purchase.
• All items returned in original, unopened packaging will incur a 20% restocking fee.
• Opened or assembled products are not eligible for return.
• Build-to-order products are not eligible for return.

Claims Instruction:

• Visible freight damage and/or shortage: Claims can be made only when it is indicated on the      delivery receipt at the time of delivery. The claim must then be reported by email to us. No claims will be allowed without the proper paperwork signed by the customer and the transportation company. Pictures are required to file a claim.
• Concealed Damage: Any concealed damage (damage found after opening packages) claims must be noted immediately upon unpacking cabinets. Once the cabinets are assembled in any way, we cannot replace damaged cabinets. Claims must be made within ONE WEEK OF PRODUCT DELIVERY. If the claim is approved, only the piece damaged will be replaced. Refunds will not be given for damaged product.
• If there is a mistake with your order, please email mangocabinetry@gmail.com with your invoice number, buyer’s name, shipping address and a brief description of the mistake. We will respond with a confirmation email and we will proceed to remedy the error as soon as possible.
• For distributors and other stocking customers, missing parts claims must be made within 30 days of product receipt by end user.
• Proof of purchase from Distributor or customer to end user will be required.

Returns Instruction:

• All returns will need to be authorized by Mango Cabinetry prior to return shipment. To initiate a return request, please email mangocabinetry@gmail.com with subject Return Authorization & Invoice #.
• The customer is responsible for setting up all return shipments.
• Any returned product which is deemed un-sellable will not receive credit.
• When the returned item(s) are received, the value of the returned items minus applicable restocking fees and shipping fees will be credited back once our Returns Department has      completed processing the request (usually within 2 weeks). 
• We will not process any returns if the product returned is missing or incomplete from the original      shipment.